Project Management/Communication

Communication

Objectives and Skills

Objectives and skills for the communication portion of Project+ certification include:^[1]

• Identify components of an internal / external communication plan
  • Frequency
  • Format (formal, informal, written and verbal)
  • Method of distribution
  • Distribution list
• Explain the importance of a project kick-off meeting and outline the common activities performed during this meeting
  • Communicates stakeholder expectations, high level timeline, project goals and objectives, roles and responsibilities to the project team
• Given a scenario, manage and implement information distribution based on communications plan
  • Manage stakeholders expectation’s
  • Schedule effective project meetings
  • Periodic stakeholders updates
• Recognize the special communication needs of remote and/or indirect project team members
  • Time zones
  • Communication preferences
  • Functional or hierarchical barrier
  • Language barriers
  • Technology barriers
  • Cultural differences

Readings

1. Read Wikipedia: Communication.
2. Read Wikipedia: Communication planning.

References

Resource type: this resource is a lesson.