IT Service and Support/Troubleshooting

< IT Service and Support

This lesson introduces Troubleshooting. Activities include .

Objectives and Skills

Objectives and skills for Troubleshooting certification include::

Readings

  1. Read Wikipedia: Troubleshooting.
  2. Read Wikipedia: Problem solving.
  3. Read Wikipedia: RPR problem diagnosis.

Activities

  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Review Questions

Click on a question to see the answer.

References

    This article is issued from Wikiversity - version of the Wednesday, December 09, 2015. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.