IT Service and Support/Customer Management

< IT Service and Support

This lesson introduces Customer Management. Activities include .

Objectives and Skills

Objectives and skills for Customer Management certification include::

Readings

  1. Read Wikipedia: Customer experience.

Activities

  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Review Questions

Click on a question to see the answer.

References

    This article is issued from Wikiversity - version of the Wednesday, December 09, 2015. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.