ITIL/Foundation/Overall check

< ITIL < Foundation

This lesson provides a quick review on what has been seen in the Information Technology Infrastructure Library 2011 foundation pages we have previously gone through.

Objectives and Skills

It is assumed that people already went through the various pages of the ITIL foundation pages before starting to have a look here.

Activities

  1. Review the questions below.
  2. Use the Discuss page to post comments and questions regarding this lesson.

Review Questions

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1. Put the following processes to the proper ITIL lifecycle

Strategy Design Transition Operation Cont. serv.
improvement
Availability management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service design
Business relationship management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service strategy
Capacity Management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service design
Change evaluation
→ Refer to wikipedia:Information Technology Infrastructure Library § Service transition
Change management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service transition
Demand management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service strategy
Design coordination
→ Refer to wikipedia:Information Technology Infrastructure Library § Service design
Event management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service operation
Financial management for IT services
→ Refer to wikipedia:Information Technology Infrastructure Library § Service strategy
Identity management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service operation
Incident management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service operation
Information security management system
→ Refer to wikipedia:Information Technology Infrastructure Library § Service design
IT service continuity management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service design
IT service management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service strategy
Knowledge management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service transition
Problem management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service operation
Release and deployment management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service transition
Request fulfillment
→ Refer to wikipedia:Information Technology Infrastructure Library § Service operation
Service asset and configuration management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service transition
Service Catalogue management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service design
Service level management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service design
Service portfolio management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service strategy
Service validation and testing
→ Refer to wikipedia:Information Technology Infrastructure Library § Service transition
Supplier management
→ Refer to wikipedia:Information Technology Infrastructure Library § Service design
Transition planning and support
→ Refer to wikipedia:Information Technology Infrastructure Library § Service transition

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References

    ITIL 2011 Foundation
    Continual Service Improvement Glossary
    This article is issued from Wikiversity - version of the Monday, August 25, 2014. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.