| Term | Page |
|---|
| Outcome |
Service Management/Service definitions |
| Service |
Service Management/Service definitions |
| IT service |
Service Management/Service definitions |
| Service types |
Service Management/Service definitions |
| External customer facing service |
Service Management/Service definitions |
| Internal customer-facing service |
Service Management/Service definitions |
| Supporting service |
Service Management/Service definitions |
| Service classification |
Service Management/Service definitions |
| Core service |
Service Management/Service definitions |
| Enabling service |
Service Management/Service definitions |
| Enhancing service |
Service Management/Service definitions |
| Service package |
Service Management/Service definitions |
| Service value |
Service Management/Service definitions |
| Value |
Service Management/Service definitions |
| Utility |
Service Management/Service definitions |
| Warranty |
Service Management/Service definitions |
| Service assets |
Service Management/Service definitions |
| Assets |
Service Management/Service definitions |
| Resource |
Service Management/Service definitions |
| Capability |
Service Management/Service definitions |
| Service Management |
Service Management/Service definitions |
| Best practice |
Service Management/Service definitions |
| Business process |
Service Management/Service composition |
| Service design package |
Service Management/Service composition |
| Business case |
Service Management/Service composition |
| Service level agreement |
Service Management/Service composition |
| Service level requirement |
Service Management/Service composition |
| Infrastructure |
Service Management/Service composition |
| Environment |
Service Management/Service composition |
| Data |
Service Management/Service composition |
| Application |
Service Management/Service composition |
| Integration |
Service Management/Service composition |
| Operational level agreement |
Service Management/Service composition |
| IT process |
Service Management/Service composition |
| Stakeholder |
Service Management/Stakeholders |
| Service provider |
Service Management/Stakeholders |
| Service provider types |
Service Management/Stakeholders |
| Type I service provider |
Service Management/Stakeholders |
| Type II service provider |
Service Management/Stakeholders |
| Type III service provider |
Service Management/Stakeholders |
| Customer |
Service Management/Stakeholders |
| Internal customer |
Service Management/Stakeholders |
| External customer |
Service Management/Stakeholders |
| User |
Service Management/Stakeholders |
| Supplier |
Service Management/Stakeholders |
| Process |
Service Management/Processes functions and roles |
| Procedure |
Service Management/Processes functions and roles |
| Work Instruction |
Service Management/Processes functions and roles |
| Function |
Service Management/Processes functions and roles |
| Role |
Service Management/Processes functions and roles |
| RACI |
Service Management/Processes functions and roles |
| Service owner |
Service Management/Processes functions and roles |
| Process owner |
Service Management/Processes functions and roles |
| Process manager |
Service Management/Processes functions and roles |
