ITIL/Foundation/Certification

< ITIL < Foundation

This lesson describes the Information Technology Infrastructure Library 2011 certification path.

Objectives and Skills

Objectives and skills for this ITIL introduction include:

Activities

  1. Review the readings, then the questions below.
  2. Use the Discuss page to post comments and questions regarding this lesson.

Readings

  1. Read Wikipedia: Information Technology Infrastructure Library, Certification chapter

Review Questions

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1. Provide for each level of certification the number of required credits

Foundation
→ ... At the lowest level – Foundation – candidates are awarded a certification and two credits. ...[1]
Intermediate
→ ... At the lowest level – Foundation – candidates are awarded a certification and two credits. At the Intermediate level, a total of additional 15 credits have to be earned. ...[1]
Expert
→ ... A candidate wanting to achieve the Expert level will have, among other requirements, to gain the required number of credits (22) ...[1]
Master
→ ... Anyway, going from expert to master level does not require additional credits but to mainly justify of at least five years of effective work in IT domain and an extensive usage of ITIL practices. ...[1]

2. Provide the number of credits provided by the following modules

Continual Service Improvement
→ ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...[1]
ITIL Foundation
→ ... At the lowest level – Foundation – candidates are awarded a certification and two credits. ...[1]
Managing Across the LifeCycle
→ ... That is accomplished with two from Foundations, then at least 15 from Intermediate, and finally five credits from the "Managing Across the Lifecycle" exam. ...[1]
Operational Support and Analysis
→ ... The Capability stream is more focused on process activities; the 4 modules available in 2013 are Operational support and analysis (OSA), Service offerings and agreements (SOA), Planning protection and optimization (PPO) and Release, control and validation (RCV). ... Each Capability module and corresponding exam is four credits. . ...[1]
Planning, Protection and Optimization
→ ... The Capability stream is more focused on process activities; the 4 modules available in 2013 are Operational support and analysis (OSA), Service offerings and agreements (SOA), Planning protection and optimization (PPO) and Release, control and validation (RCV). ... Each Capability module and corresponding exam is four credits. . ...[1]
Release, Control and Valisation
→ ... The Capability stream is more focused on process activities; the 4 modules available in 2013 are Operational support and analysis (OSA), Service offerings and agreements (SOA), Planning protection and optimization (PPO) and Release, control and validation (RCV). ... Each Capability module and corresponding exam is four credits. . ...[1]
Service Design
→ ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...[1]
Service Offerings and Agreements
→ ... The Capability stream is more focused on process activities; the 4 modules available in 2013 are Operational support and analysis (OSA), Service offerings and agreements (SOA), Planning protection and optimization (PPO) and Release, control and validation (RCV). ... Each Capability module and corresponding exam is four credits. . ...[1]
Service Operation
→ ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...[1]
Service Strategy
→ ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...[1]
Service Transition
→ ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...[1]

3. What means ATO acronym?

Access To Operation.
Accredited Training Organism.
→ No one else is allowed to use official TS0 materials in their trainings. Anyway, Wikiversity do not afford to become an ITIL ATO.
Available Tooling Offer.
Agreed Transformation Outcome.

4. If a company would like to be ITIL compliant, who could certify it (more than one answer possible)?

Any of the companies accredited by the Project Management Institute
Nobody
→ ...Organizations and management systems cannot claim certification as "ITIL-compliant"...[2]
One of the accredited organizations listed on ISO/IEC 20000 Web site
The Government of the United Kingdom
The IT Service Management Forum Representative

5. What is the main purpose of the ITIL qualification scheme?

Ensure that relevant and timely certifications are available to support the formalized learning requirements of individuals and organizations related to ITIL service management practices.
Establish a recognized standard of knowledge and competency for the IT professional.
→ ITIL is not a standard but a best practices collection.
Provide assurance to the public that a certified specialist has successfully completed an accredited training program and an evaluation, including an examination process, designed to assess the knowledge, experience, and skills requisite to the provision of high quality IT domain.
→ Accredited trainings are recommended but not mandatory
Support the benefits of professional continuing education and development.
→ the certification does not require refresh sessions to keep valid.

6. The following focuses are related to which ITIL intermediate qualification component?

Service lifecycle stream Service capability stream Managing across the lifecycle
Knowledge required implementing and managing the necessary skills associated with use of the lifecycle practices
Management capabilities needed to deliver quality service management practices in an organization.
Process activities, execution and use throughout the service lifecycle
Use of process and practice elements within lifecycle.

7. What criteria must be fulfilled to become certified as an ITIL expert?

Having already passed successfully the intermediate certification.
→ Only the foundation certification is required.
Pass all the five intermediate service lifecycle modules or all the four intermediate service capability modules.
→ The only requirement is to pass enough modules to gain 15 credits whatever the stream they are coming from.
Pass the “Managing across the lifecycle” module.

8. What criteria must be fulfilled to become an ITIL master?

Being able to demonstrate to a jury the intensive usage of ITIL best practices.
Having already passed successfully the expert certification.
Having worked for at least five years in IT service domain at a management level.
Pass all the nine intermediate level modules.
→ No additional credit is needed to go from expert to master level.

Your score is 0 / 0
  1. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named W:ITIL_C_I
  2. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named W:ITIL_C_O

References

  1. ↑ Wikipedia Information Technology Infrastructure Library, chapter Certification - Individuals
  2. ↑ Wikipedia Information Technology Infrastructure Library, chapter Certification - Organizations
ITIL 2011 Foundation
Overview Service Management
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