ITIL/Foundation

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Welcome to the Information Technology Infrastructure Library (ITIL) Introductory Course

(This course is currently under development)
Authors:

What is ITIL?
ITIL Certification
ITIL Foundation in IT Service Management Service definitions • Service composition • Stakeholders • Processes functions and roles
Service Strategy Strategy • Demand Management • Service Portfolio Management • Financial Management
Service Design Supplier Management • Information Security Management • IT Service Continuity Management • Capacity Management • Availability Management • Service Level Management
Service Transition Knowledge Management • Evaluation • Service Validation and Testing • Transition Planning and Support • Release and Deployment Management • Service Asset and Configuration Management • Change Management
Service Operation IT Operations Management (Function) • Application Management (Function) • Technical Management (Function) • Request Fulfillment • Event Management • Access Management • Problem Management • Incident Management • Service Desk (Function)
Continual Service Improvement 7 Step Improvement Process • The Deming Cycle (Plan, Do, Check, Act) • Service Reporting • Service Management
Appendix Overall check • Glossary
See also ITIL Intermediate Level • ITIL Expert Certificate • ITIL Master Qualification
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