HDI
HDI, formerly Help Desk Institute, is an organization supporting training and certification for technical service and support professionals.
Certifications
Available certifications include:
- HDI Customer Service Representative
- HDI Support Center Analyst
- HDI Desktop Support Technician
- HDI Support Center Team Lead
- HDI Support Center Manager
- HDI Desktop Support Manager
- HDI Support Center Director
- Knowledge-Centered Support Fundamentals
- Knowledge-Centered Support Principles
- HDI Support Center
Courses
References
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