Computer Support/Procedures/Policies

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This lesson covers policies.

Objectives and Skills

Objectives and skills for the policies portion of A+ certification include:[1]

Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts.
  • Incident Response
    • First response
      • Identify
      • Report through proper channels
      • Data/device preservation
    • Use of documentation/documentation changes
    • Chain of custody
      • Tracking of evidence/documenting process
  • Licensing / DRM / EULA
    • Open source vs. commercial license
    • Personal license vs. enterprise licenses
  • Personally Identifiable Information
  • Follow corporate end-user policies and security best practices

Readings

  1. Read Wikipedia: Digital forensics.

Multimedia

  1. Watch YouTube: Prohibited Activities and End-user Policies - CompTIA A+ 220-902 - 5.3.

References

  1. ↑ CompTIA: A+ Certification Exam Objectives - Exam 220-902
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