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10 User Testing Steps

  1. Introduce yourself
  2. Describe the purpose of the observation and set the participant at ease.
  3. Tell the participant that it’s okay to quit at any time.
  4. Talk about the video equipment in the room (if applicable).
  5. Explain how to think out loud.
  6. Explain that you cannot provide help.
  7. Introduce the product.
  8. Ask if there are any questions before you start; then begin the observation.
  9. Describe the task. At this point, you or a volunteer will hand the task description documents (readme files, forms to fill out, etc., to the evaluators.)
  10. Conclude the observation.


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